Turf Clothing | Delivery and Returns
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When will my order be despatched?

Pre Order Products:  When ordering a Pre Order product, it will clearly state the delivery window dates and the approximate timescales (Covid allowing!) for despatch to you, which is normally up to 1 month after the pre order end date. With these items made to order, these are estimates.

Off The Shelf Products:  Turnaround on all other products is normally within 10 days. In the unlikely event that delays or cancellations happen, we will keep all customers up to date at all times.

How are the products shipped?

All our products are shipped via Royal Mail. All packaging used is eco friendly. Your product will be folded into a clear poly bag and shipped in a mailing bag. Larger orders may ship in cardboard boxes.

When will my products be shipped?

Royal Mail quote their First Class Delivery service as taking 1 to 3 working days for UK mainland deliveries, 3-5 working days for Europe and 7-10 days for the rest of the world.

What if your order doesn't arrive?

It’ll be very rare, but parcels can go missing. We will do our best to offer replacement orders, but due to products being made to order, timescales will vary from off the shelf products.

If an order doesn’t arrive, it’s always wise to check at your local post office. Please ensure that you need to inform us within 30 days of your order date if any order hasn’t arrived. After this date, free order replacements are not possible.

Do you ship worldwide?

Yes, Turf Clothing does ship world-wide, for both our made to order and off the shelf products. During the checkout, you will see all shipping options available to you, based on your location.

Do you offer returns?

Rarely, there might be a need to exchange or return your purchase, but as the bulk of our products are made to order, unless the product is faulty Turf Clothing are unable to offer returns on such products.

If there is a fault with your product, please email a detailed description with photographs evidencing the damage to studio@turfcreative.co.uk and a replacement product will be arranged. You will also need to arrange return of your product to us. This must be done within 14 days of your order date.